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***Please review our Terms of Service below before placing your order. By placing your order you agree to The Jewel House Terms of Service.

By viewing, interacting with or purchasing from this website you agree to the following:

*Always review the information in the description field underneath the picture of each product.
*Allow 2 processing days before all orders are shipped. Always look for emails concerning your order after your order has been placed.
We do not issue refunds or accept returns for any reasons except for wrong item(s), size(s) or color(s) delivered to customer. We do not exchange items. In certain circumstances items purchased for 300 dollars or more may be considered for restocking with a 50% restocking fee.


Allow 1-2 weeks (7-14 days) for items to arrive, this excludes Dress items, see details below.
If you still choose to order and you are not within the US, we will request you send additional money to ship the item.

Please note that item availability is limited and our pictures circulate widely, therefore we may not always have the item(s) advertised via any link(s) that may have brought you to this site.

We currently offer a unique selection of Special Occasion Dresses from Prom to Wedding. If you wish to order a Special Occasion dress please contact us before placing your order. We also suggest you place your order at least 4 weeks before your event. If you would like to have your dress tailored please note that you will have to contact us with this request and it will be a fee of $50.00 if you decide to use this service. Custom tailored orders will need to be placed at least 6 weeks before your event. Contact us about customization before placing an order, you can do this via any of our Contact links, please allow 2-3 business days for a response. Read below for further details about ordering Special Occasion Dresses.

Wedding Dress orders are suggested to be placed 6-8 weeks before your event.
*You must contact us via the ASK SELLER A QUESTION link and receive a response before placing your order. If you do not contact us before placing your order, your order may be cancelled.
***We do not accept Wedding Dress Returns accept for wrong size or item delivered to customer, in which case you will need to return the item to us.
*All Wedding Dress orders will take at least 4 full weeks to arrive to you, this is a timeframe of 28-30 days. Please do not place orders in which you will need the Dress before 28-30 days, if you do so we cannot guarantee your order will arrive on time. In the event that you will need your order tailored we suggest you order it 2 months prior to your event. See above for info about having your order custom tailored.

*Must be placed by clicking the ASK SELLER QUESTION link or the CONTACT US link before ordering. You must contact us about all dresses before you place your order. If you do not, your order will be canceled. *Once you have contacted us and received a response about your dress order we will let you know if we are able to complete your order. When you place your order it must be accompanied by: Quantity, Size & Color, you will submit this information by clicking, ASK SELLER A QUESTION on the product page, or on the Contact Us page via our contact form. Just enter the Qty, Size and Color of your garment into the message field, you must include your name and email address on the contact form, if we do not receive your item specifications within 3 days, we may have to cancel your order.
***We do not accept Dress returns at any time or for any reason, except for wrong color or size. - NO REFUNDS, NO RETURNS, NO EXCHANGES.*** Available sizes for most dresses are 2, 4, 6, 8, 10, 12, 14, 16, 18, 20, 22, 24, 26, 28, 14W, 16W, 18W, 20W, 22W, 24W, 26W, 28W and most dresses are available in a variety of colors. Send us a message via the contacts links to see if your color choice is available.

Live Chat is usually available from 9AM - 4PM EST, Monday - Friday, however these times may vary. If available, use the Live Chat Link to chat with us.
More ways to contact us:
More ways to contact us:
~ If Live Chat is not available you may still use the Live chat button to leave us a message on the Live Chat message form.
~ Email:
Still need assistance? Reach us by phone: (813) 703-2867
~ Phone: Customer service by phone is only available Mon-Fri 12PM - 4PM
if Live Chat is unavailable.
You will need a valid email address to communicate with us.

*The images of the items on this website may or may not belong to The Jewel House.

The Jewel House is an Authorized Elegance by Carbonneau Retailer
Last Updated: 8 Jan 2017 11:10:31 PST home  |  about  |  terms  |  contact
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